FAQ Backup

1)How long does shipment usually takes?

1)Shipping takes 

we usually ship via epacket (unless total cart price is less than $15) 

epacket -5-15  business days: 

us, Ukraine,canada,uk, france. Norway,australia.Israel,russia,germany

rest of the world usually -15-38 business days

we process our orders within 48 hours


2)I received one of the items i ordered(and i just love it) where is the rest of the items i ordered?

2)some times items are sent in separate packages and they won't arrive at the same time.
Please allow 18-38 
business days for item to arrive.

3)Do you ship to my address?

3)We ship to most of the world(for some places shipping time will be longer-your item will arrive don't worry(we have your back) 

4)Help i can't finish checkout what is wrong?

4)If you have a problem with checkout please check your order(maybe you just have a lot of items on the same order) please divide your order into 2 or 3 it will work.

5)What do i received the item broken?

5) If something is wrong with the item please send us a picture and we will respond and deal with it as soon as possible.

6)What is your payment method?

6)Paypal is our only billing method we want our customers to have the best shopping protection.

7)How can i support Muffypuffy

7)The answer is simple just be nice to people try to be kind smile a lot and every so often treat yourself or a good friend with a gift from our shop. 


For any more questions please contact sales@muffypuffy.com